Customer Service

The DirecTV Debacle: How to Never Treat Your Most Loyal Customers

Published on December 12, 2013 by
The DirecTV Debacle: How to Never Treat Your Most Loyal Customers

So this weekend, my DirecTV went out. Or at least some of it did.

You see, we got a nice fluffy snowstorm here in the Midwest, and a decent pile of the winter wonderland decided to settle inside my dish, virtually obliterating a large chunk of my programming.

I ...

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